Frequently Asked Questions

Yes, Fan Strategy holds a licence from the UK Gambling Commission (UKGC) and also operates under a Malta Gaming Authority (MGA) licence for certain markets. You can verify the licence numbers on our 'Licensing & Regulation' page or on the UKGC and MGA public registers.

During sign‑up, we’ll ask for a government‑issued photo ID (passport or driver’s licence) and a proof of address such as a recent utility bill or bank statement. In some cases, we may request additional verification for payment‑method ownership. The process is usually completed within 24 hours, but can take up to 3 days if extra checks are needed.

Log in, select the 'Sports' tab, choose the World Cup event you want, pick your market (e.g., match result, over/under, handicap), enter your stake, review the odds, and confirm the bet. Once the bet is placed, a receipt appears in your 'My Bets' section. You can also use the quick‑bet feature on the live‑betting page for in‑play wagers.

The welcome bonus is a 100 % match up to £200 on your first deposit. It carries a 35× wagering requirement on the bonus amount only, which must be cleared within 30 days. Only bets with odds of 1.50 or higher count toward the requirement, and the maximum stake while meeting the rollover is £50 per bet.

If a match is postponed before it starts, all bets are void and your stake is returned automatically within a few hours. If a match is abandoned after the game has started, bets on the official result (e.g., 90‑minute outcome) are settled based on the competition rules; if no result can be determined, the bet is treated as void.

Fan Strategy uses TLS 1.3 encryption for all data transmissions and stores sensitive information in AES‑256 encrypted databases. Funds are held in segregated accounts with top‑tier banks, and our systems are regularly audited by independent third‑party security firms. We also enforce two‑factor authentication (2FA) for login and withdrawals.